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New Hampshire FAQ Vending Machines, Manchester, Concord, Nashua, Salem – Brennan Vending

Frequently Asked Questions

Who selects the products that go into the machines? Each new account will be supplied with a 'menu' of our products which will allow them to select what they would like to see in their machines. In some cases we will go ahead and fill the machines with what we think will be popular products. We have been in the business a long time and more than likely have other accounts with similar demographics to your account. However, we are always open to suggestions from you and your employees. If at anytime you would like something not listed, just ask and we will special order your request.

Is there a cost to my company for the vending equipment/service? Brennan Food Vending Services will provide the machines and service free of charge.

How often do you come by and fill up the machines? As often as needed. Your size and volume will determine your re-stocking schedule. Most accounts will be re-stocked a minimum of once a week.

Can we earn revenue from our vending machine sales? Yes, many of our locations receive a percentage of their sales back in the form of revenue share. Revenue sharing is done on an account by account level. Just ask us how you can get involved.

What condition are the vending machines in? The machines coming in will be new or near new. The machines will be in excellent condition.

What is the procedure if someone loses money in the machines? Vending machines from time to time do take people's money. Please call us when you are having issues with a machine. We can usually be there to fix the problem and give you a refund within 2 hours of being notified. Our route drivers will also issue refunds.

If a machine has a problem how quickly do you respond to fix it? Once a problem has been brought to our attention we generally respond within four hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.

Can we request specific products? Of course, you can either request a specific product through our website or call us directly. Our phone number is on all of our equipment. We want to offer the products your employees want.

Is there a contract? That depends. Contracts are handled on an account by account basis.

How long does it take for delivery/installation and what is the process? Once you give us the go ahead to move machines in we will be ready to go within 14 days. In the event that you already have a vendor it's always nice to give them 14 days to move out. If you need the machines sooner than that we will make it happen. After we agree on an installation date, it shouldn't take more than 4 hours to move the machines in and get them all set up and working.

What are your service days and hours? We provide service 24 hours a day 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.

Our service area includes but not limit to: Londonderry, Concord, Tilton, Nashua, Hudson, Amherst, Bedford, Manchester, Hooksett, Salem and Kingston areas.

 

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Ten Questions to ask your Vending Company

  1. Does your vending company have liability Insurance?
  2. Are your vending company’s employees covered by workers compensation?
  3. Is your vending company a full service company? Does it offer you soda, juices, water, snacks, coffee, meals and more?
  4. What is the condition of the vending equipment coming into your company?
  5. Is your vending company easy to contact? We have our 800 number on all of our equipment for immediate response to any request, question or problem.
  6. Are the prices your new vending company quoted guaranteed for a period of time or are they teaser rates just to get in the door.
  7. Does the contract you are going to sign have an out clause for bad service? Make sure they explain this to you or you could be stuck with bad service for a long period of time.
  8. Does your contract renew one month prior to the contract expiring. If so be careful or you will find you are locked into a contract for another 3 years.
  9. Does your vending company have a snack plan-a-gram that they have to follow?
  10. Can your vending company deliver after hours or on weekends if need be.

Running a vending business in New Hampshire is currently very expensive. For a vending company to offer cheap prices they might have to cut corners by not paying liability insurance or placing old equipment just to break even. Cutting corners can lead to frustrating problems for you down the road.

Make sure you do your homework before choosing a vending company. Just because you negotiate a low price doesn't mean you have a great deal.